Mylène Guilbert

Mylène specializes in customer relationship management for SMEs in all sectors. She shares best practices in managing customer experience and success to support customer satisfaction and drive business growth.

Mylene has held multiple executive positions in a variety of industries, and over the past 15 years has worked for software development companies such as Cognibox and ConformIT.

In addition to training in human resources management, Mylene is pursuing a career in management. She is a CCSM (Certified Customer Success Manager) and an active member of the CXPA (Customer Experience Professionals Association).